Customer Service Pet Peeve

You know what drives me nuts? It’s when I have to do business with a company (for whatever reason – they are the only ones who do what they do, they are the best at what they do, whatever) that is pretty unresponsive to their customers. When I call, first they put me through a . . . → Read More: Customer Service Pet Peeve

Five year rule

I do get inordinately ornery sometimes when companies do what I consider to be stupid things. I am currently fighting with one gigantic company that seems to pride itself on making changes without letting anyone know they are going to; you go to their site one day and do what you have been doing for . . . → Read More: Five year rule

It’s how the message is presented

You have every right to make decisions for yourself, and to share those decisions with others. And you have no right to demand that everyone else follow your lead.

I am very happy for you if your decisions are working out for you, and I am not you. I am open to hearing about what . . . → Read More: It’s how the message is presented

Look for the good

I almost always say something to management when I have gotten good service from an employee – it makes me feel good. I know so many people who complain when they get bad service, and I understand that. But bad service seems to have become the norm these days. I often wonder if the definition . . . → Read More: Look for the good

Thank you to all my friends

All I can say is thank you to all my friends, both in-person and virtual, who lift me up and support me through this crazy life. I really could not do it (live this life) without you. They say that no one does it alone, and I certainly know that I do not. I am . . . → Read More: Thank you to all my friends

What do you have in common with others?

This morning I heard a guy on the radio ask what I consider to be a stupid question. He asked his partner if he had more in common with a white liberal or a black conservative. His partner, who is white, said well that depends on what they are into. Just to be upfront with . . . → Read More: What do you have in common with others?

Be gentle with people

Be gentle with the people around you – you never know what they are going through. They could have spent the last 1/2 hour searching for their kid’s shoe so they could take them to day care; they could be trying to function through bone-numbing fatigue caused by their auto-immune disease that you cannot see; . . . → Read More: Be gentle with people


Are these mass shootings ever going to end? After this latest one, are we willing to buck the NRA and do what we need to do about guns? Exactly what is it going to take to stop these mass shootings?

I don’t want to take everyone’s guns. I do think that we need some changes, . . . → Read More: Guns

Stop comparing

Just stop the comparing! Yes, some people have it better than you, and some people have it worse. This will always be true. No matter how good or bad you have it, someone else has it better, and someone else has it worse.

If you have it good, does it really matter that someone else . . . → Read More: Stop comparing

Share your opinions nicely

People, let’s be nice to each other. Perhaps we should start by not jumping to conclusions. If someone says they are doing something, and you believe it is a stupid thing to do, maybe you should get more information before bluntly barging in and saying so. There are a million reasons someone may be going . . . → Read More: Share your opinions nicely